Frequently asked
The details, kept clear.
A guide to the pieces, fit, orders, and everything around them.
Questions, answered
What is Alaya Coast?
Alaya Coast is a coastal lifestyle brand with Filipino roots, inspired by the sea, freedom, and everyday life.
What do you make?
Our current range includes tees and hoodies, from everyday staples to graphic pieces. Explore Shop All for the latest styles.
When will my order arrive?
Processing and delivery timing varies by item, destination, and shipping method. Processing time is separate from shipping time. Visit our Shipping Policy for tracking and delivery details.
Do you offer free shipping?
Shipping options depend on the items in your order and your delivery address. Available rates, including any qualifying free shipping, are shown at checkout before payment.
Can I change or cancel my order?
Email hello@alayacoast.com as soon as possible with your order number. We’ll do our best to help, but changes or cancellations may not be possible once processing begins or the order has shipped.
What is your return and exchange policy?
If the fit isn’t right, you may request a size-related return within 14 days of delivery. Items must be unworn, unwashed, and unaltered, with all original tags attached. Return shipping is the customer’s responsibility.
Please check the size guide and measurements before ordering. If your item arrives damaged, contact us within 7 days of delivery.
This policy does not affect your rights under applicable consumer protection laws.
Read our Return and refund policy for details.
What if my order arrives damaged?
If your item arrives damaged, email hello@alayacoast.com within 7 days of delivery with your order number and clear photos of the damage. We’ll review the details and arrange a replacement or refund once approved. Please contact us before sending anything back.
For an incorrect item or another order issue, contact us so we can help.
This policy does not affect your rights under applicable consumer protection laws.
How do I choose a size?
Check the size guide and measurements on the product page before ordering. Fit can vary by style, so the measurements are the clearest way to choose.
Will colors look exactly like the photos?
We prepare our photography to show color as accurately as possible. Screens, lighting, and device settings can still create slight differences.