On its way to you.

Processing time is separate from shipping time. Timing may vary by item, destination, and shipping method.

Delivery estimates are estimates, not guaranteed arrival dates. Carrier delays, holidays, and customs processing may affect delivery. Items in the same order may ship separately and arrive on different days.

Shipping availability depends on the items in your order and your delivery address. Available shipping options and costs are shown at checkout before payment.

Once your order ships, we’ll send a confirmation email with tracking information. Please allow a little time for the first carrier update to appear.

Delivery estimates are not guaranteed arrival dates. Carrier delays, holidays, and customs processing may affect delivery. If your package is delayed, email hello@alayacoast.com with your order number and any relevant details.

Please check your delivery address before placing your order. If you notice an error, contact hello@alayacoast.com as soon as possible. Address changes may not be possible once an order is being prepared or has shipped.

If your package is delayed, missing, or arrives damaged, email hello@alayacoast.com with your order number and any relevant details so we can help.

If your item arrives damaged, email hello@alayacoast.com within 7 days of delivery with your order number and clear photos of the damage. We’ll review the details and arrange a replacement or refund once approved. Please contact us before sending anything back.

For an incorrect item or another order issue, contact us so we can help.

This policy does not affect your rights under applicable consumer protection laws.

Shipping availability depends on the items in your order and your delivery address. Available destinations, options, and costs are shown at checkout before payment.