Shipping policy

Shipping availability and rates

Shipping availability depends on the items in your order and your delivery address. Available shipping options and costs are shown at checkout before payment.

Processing and delivery

Processing time is separate from shipping time. Timing may vary by item, destination, and shipping method.

Delivery estimates are estimates, not guaranteed arrival dates. Carrier delays, holidays, and customs processing may affect delivery.

Tracking your order

Once your order ships, you’ll receive a shipping confirmation email with tracking information. Please allow time for the carrier to update the tracking status.

Items in the same order may ship separately and arrive on different days.

Shipping address

Please check your delivery address before placing your order. If you notice an error, contact hello@alayacoast.com as soon as possible. Address changes may not be possible once an order is being prepared or has shipped.

Delivery issues

If your package is delayed, missing, or arrives damaged, email hello@alayacoast.com with your order number and any relevant details. For damaged items, please include photos of the item and packaging so we can help.